Shipping & Returns

SHIPPING

Shipping options are shown at checkout and will vary depending on the delivery address. All orders come with tracking which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information. All candles are dispatched from our little studio in Wairarapa, NZ the following day we receive an order via courier. Estimated delivery time is 1-3 days following dispatch.

• NZ Nationwide Standard - $8.50
• NZ Nationwide Rural - $13.50
• Australia Nationwide - $29
• Free NZ Nationwide Shipping On Orders $125+

 

RETURNS

Any issues or concerns, please contact us via hello@nolacandles.co.nz and we'll be happy to help you. If you are unhappy with your product and the candle is unused, we are happy to provide a full refund or exchange the candle for one of our other scents. If the candle has been used, please contact us so we can find a solution. 

We can cancel orders prior to allocating a tracking number so if you change your mind, please let us know as soon as possible.

NŌLA Candles uses all natural soy wax, which offer many benefits but can be temperamental at times. We value high quality premium candles, but occasionally nature has other things in mind. If you have any issues, please reach out so we can investigate what went wrong and try to rectify with you.

 

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