FAQ
Please check out the questions and answers below. You can also reach out to our customer service team here. We also offer chat below, or you can email us directly at: hello@nolacandles.co.nz
GENERAL
Where is NŌLA Candles products made?
All products from NŌLA Candles are proudly handmade in small batches in our workshop in Auckland, New Zealand.
Does NŌLA have a brick & mortar/physical store?
We do not have a brick & mortar, however, we are stocked in stores around New Zealand. If you would like to check if we are in any stores near you, please see our stockist page.
Do you recycle the jars?
We certainly do! We have a huge environmental focus and therefore, would love the opportunity to recycle jars. Please get in touch with us if you any jars that you would like to return.
Where did my favourite scent go?
Do you wholesale?
Yes we do. Please fill out this form to apply
ORDERS, SHIPPING & RETURNS
Do you offer free shipping?
Yes we do! On all NZ orders $125+
Shipping options are shown at checkout and will vary depending on the delivery address. All orders come with tracking which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information. All candles are dispatched from our little studio in Wairarapa, NZ the following day we receive an order via courier. Estimated delivery time is 1-3 days following dispatch.
- NZ Nationwide Standard - $8.50
- NZ Nationwide Rural - $13.50
- Australia Nationwide - $29
- Free NZ Nationwide Shipping On Orders $125+
Do you ship internationally?
Yes, we do! Currently you can order through our website for Australia and NZ. For all other international locations please contact us for a quote.
We try our best to get any packages off as soon as possible as it can take a couple of weeks in transit. We provide a tracking number with each order so the package can be tracked on its journey.
Australian Nationwide Shipping - $29
How long will it take to receive my order?
We usually will package everything up to be picked up the following day and will usually be delivered between 1-3 days. We will allocate a tracking number so you can track the progress.
How can I track my order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation and see shipping updates in the My Account area.
What payment methods do you accept?
Our Shopify payment options are: Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay & Google Pay. As well as Afterpay.
I would like to return my item
We are sorry that you are not loving your product! We understand that purchasing fragrances online can be tricky so we offer a 14 day no-question-asked return policy on all unused items.
